FAQ

I am new to WWE Auction – Where do I start?: Everyone is invited to browse or search through our auction categories and listing for items on WWE Auction. If you see something you would like to bid on, you must first register if (1) you would like to create a profile or provide contact information (think of this as an “Account Registration,” or (2) you would like to bid. To bid, you must first register for an account and also provide your credit card in case you have the winning bid (think of this registration as a “Bid Registration”). Don’t worry, registration is free and easy!
Why do I need to register with WWE Auction?: By registering for an account or to bid, you are emphasizing to other members that you will play by the rules (both require you to agree or confirm agreement with the WWE Auction Terms ). Full registration is particularly important if you want to bid -- we need to know you have arranged payment for your bid and need valid contact information so that we may contact you regarding your WWE Auction purchases.
How do I register?: It only takes just a few minutes to register with WWE Auction. To complete the registration process, you will need to provide information such as your screen name, full name, address, and email address. If you have an account and wish to bid on an item, WWE Auction requires all registration fields are completed, including a credit card to be placed on file.
What does it cost to register?: Registration is free! Once you have submitted your registration, you will receive a confirmation email message from WWE Auction. After registration, you are not obligated to buy anything on WWE Auction. However, if you do see something you like to bid on, you can do so quickly if you are a “Bid” registered user.
Can I update my registration information?: Yes – You can update your account information at any time. WWE Auction members are expected to maintain valid accounts by keeping their contact information up-to-date. Please review your contact information within My Account > Update User Info.
What is my ‘Watch List’?: You can use WWE Auction’s Watch List feature to keep track of items you’re not ready to bid on, but want to monitor closely so you can bid on them when you’re ready. On each auction listing page, there is a link titled ‘Add to Watch List’. Click on that link to add an item of interest to your list.
What about the privacy of my information?: WWE Auction’s privacy policy is described in the WWE Auction Terms. This link will take you to the privacy section; additional links within those Auction terms will take you to our WWE Shop terms of use and our privacy policy for WWE.com (which are part of the Auction terms, including privacy).
How do I bid?: Read the WWE Auction Rules (in the WWE Auction Terms of use) to understand the rules of the road for bidding and things like “proxy bids” and the way that bid “increments” work. Review the item information, on the listing page, for the item that interests you. Once you are ready, enter your bid amount and hit ‘Bid Now’. You will need to be Bid registered and signed in with WWE Auction to bid.
Do I need to use a credit card to bid?: Yes – to ensure bidders have arranged funding for their bids, a valid credit card will be required to bid on an item. Providing your credit card information is required only for the first time you place a bid -- we will keep some of that information on file so that you can use the same card to make later bids. We do this under the Retained Payment Method Consent in the WWE Auction Terms, so be sure to read it. By providing your valid credit card information, you also authorize WWE Auction to make a temporary authorization to your credit card account to help verify that the information you provide is valid. This credit verification will occur each time you provide a different credit card in the bidding process.
What is my CVV/CVC code?: When you register your credit card, we will request your card security code to help make sure you actually have possession of the card you are registering. The security code is the three-digit number on the signature strip on the rear of the card or the four-digit number above the credit card number on the front for American Express cards.
What is a “maximum bid amount” or “proxy bid”?: When you see “Enter Your Bid” you can decide what bidding strategy you want to adopt. You can monitor the bidding and input a new bid every 5 minutes (assuming you get outbid), or you can enter a maximum amount that you’re ultimately willing to bid. Our system lets you do that but assumes that you don’t really want to pay your maximum until the bidding forces you to do so.

Here’s how the proxy bidding works . Our system acts as your proxy to do the bidding for you. You will start at the amount that puts you in a winning position and work your way up to the maximum by having our system make your bids in the increments set for the item. For example, if the current bid on an auction item is $150 and the bid increments are $10, and you place a maximum bid for $250, your current bid on the item will show as $160 ($150 bid + $10 increment). By only showing the next incremental amount, this lets you pay the lowest price possible in order for you to win the auction. Your bid amount of $250 will only come into play if other bidders continue to place bids. For example, if another bidder now bids $180, your bid should automatically be entered by the system at $190, and you will still be the winning bidder. However, if another bidder places a bid for $260, you will need to enter a new higher maximum bid amount (yours was $250) if you still wish to participate in the auction. An early bid supported by a high maximum bid amount can make you a winner!
Can I increase my maximum bid after I've placed a bid?: Yes – if your maximum bid amount has been outbid, you can either increase your maximum amount and let our system place incremental bids for you, or you can watch the bidding and place each subsequent bid “by hand” one at a time. Please note that you can only increase a bid. To do so, simply return to the listing and enter and submit a new, higher bid amount. You cannot decrease any bid or change any bid increment set for the auction.
Can I retract a confirmed bid?: No, so please be careful before bidding.
Can I submit a bid offline?: We only accept bids submitted via this website.
Where can I monitor my bidding activity?: You should be able to monitor all your bidding activity from within My Account > Bid Status.
How will I know if my bid is no longer winning?: We will notify you (usually be sending you an email) once your bid is no longer winning (e.g., you are outbid and you do not have a maximum or proxy bid that is high enough to put you back into the bidding). However, there can be unpredictable delays, such as in email transmission. We suggest that you regularly visit WWE Auction to check your bid status.
What is a Reserve Price Auction?: In a Reserve Price Auction, the WWE Auction has the option of setting a reserve price, which is a price below which the listing will not be sold. If the auction has a reserve price the listing will say so (e.g., it might say something like “Subject to Reserve”). If the reserve price is not met, you will see either a 'Reserve price NOT met' or 'Reserve price met' message on the listing page depending on whether the current bid is below, or at or above, this price. We don’t expect to do many Reserve Price Auctions but we might, so read the listing and watch for those messages.
What is Auto Bid Extend?: The Auto Bid Extend feature is used for all auctions at WWE Auction and is intended to avoid problems from bidders not having a chance to respond to bids placed in the final seconds of an auction. If a bid is placed during the last 5 minutes of an auction, the auction will automatically extend for an additional 5 minutes from the time of the latest bid. The auction will close once all bidding activity has stopped for a period of 5 minutes (as measured by the clocks we use).
Why does it appear that I am having to place multiple bids in order for my bid to be accepted?: This is because a bidder has placed a Proxy Bid, which is an amount higher than the bid increment. This is the maximum value that a bidder is prepared to pay in order to win this auction. You can place a proxy bid of your own in order to try to outbid the current proxy bid, or you may choose to continue bidding in the increments indicated until your bid is accepted. See the FAQ entitled “What is a ‘maximum bid amount’ or ‘proxy bid’”?
I appear to have been overbid by an amount smaller than the bid increment. How has this occurred?: This is usually because the other bidder placed a proxy bid. In some cases, it's possible that another bidder's standing maximum bid is greater than yours, but by less than the bid increment. In this case, the other bidder should be winning at exactly their maximum bid.
How will I know if I win?: We will endeavor to notify you if you win such as by email, although you are responsible for determining if you have won by visiting the site and checking the status of your bid in the My Account section. Our notice will contain instructions on next steps.
How do I pay for a winning auction?: Using the credit card you registered for bidding, all winning bid payments will be captured and processed. If the payment fails, you will be notified (usually by email) with next steps to complete payment. You can lose your winning bid if you don’t complete payment very quickly, so keep your contact information up to date.
How do I find out if an auction has ended?: You can locate an auction in which you have participated from within My Account > Bid Status.
I won an auction but my item has not been delivered within the designated shipping window, what do I do?: Please contact us with the order number.

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